FAQs
This comprehensive list of Frequently Asked Questions will help you find valued details, shopping and selling on Teexmart.
How long will it take to get my package?
Orders typically arrive within 10-25 business days from the day orders were placed, depending on factors such as the type of product, production/ shipping time, and any unforeseen circumstances. You can check the estimated shipping and delivery date on the product page.
Besides, visit our Shipping Policy to check the estimated production and shipping time. We strive to fulfill orders as quickly as possible and provide regular updates on the progress of your shipment.
Why is my tracking status not updating?
There are several reasons why your tracking status may not be updated, but rest assured, your package is still in transit to you. The tracking information may simply be updating more slowly than the actual progress of the shipment.
Why does my tracking show the package staying in the same location for some time before delivery?
The tracking updates reflect the various stages of a package’s journey. Sometimes, your package may appear to stay in the same location for a while because:
- It’s being processed at a distribution center or local post office.
- Scanning updates might be delayed as it moves to the next facility.
- It’s waiting for the scheduled delivery date after reaching the final post office near your location.
Rest assured, your package is still on its way to you. Once it’s out for delivery, the tracking will update, and you’ll receive it as scheduled. If you have any concerns, feel free to contact our customer support team at [email protected].
Do you ship internationally?
Yes, we ship to most countries worldwide. We have plenty of international shipping options to fit any need or budget. We will select the fastest available carrier for each order.
Is buying online safe?
Yes. We don’t like it when people give our personal information away. As a result, we will never rent, sell, or share your personal information with anybody. Our Privacy Policy describes how your personal information is gathered and, as a result, how your personal information may be used. Read more about our Privacy policy.
I didn’t receive the confirmation email.
Order confirmation email will be sent to you immediately after your items have been successfully paid.
In case you did not receive an order confirmation email from us, please take the following steps:
– Check Spam or Ads folder or other email account
– In case after 1 hour from the time of placing an order successfully, you still have not received the order confirmation email,
please contact us via [email protected] for the fastest support
Can I switch my order?
No. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept returns or exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.
Can I cancel my order?
Yes, orders can be cancelled. However, you can only cancel your order on the same day if you do so within 4 hours of placing it. If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
Please be aware that a management, processing, and transaction fee (10% of your total order value) will be applied to the cancellation process. You can send any requests to [email protected].
Can I ship the order to multiple addresses?
We only ship orders to one address at a time. If you want to ship items to different places, you’ll need to make separate orders for each address.
Can I ship to a PO box or Military APO/ FPO?
Yes, you can. For your order shipped to PO boxes, tracking will be the evidence for successful delivery. We don’t accept any dispute if the tracking status is delivered.
Shipment to military APOs/FPO can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.
Why did my order arrive in multiple packages?
If your order includes products from multiple vendors, each vendor may ship their items separately. As a result, your order could arrive in separate packages at different times.
Each package will have its own tracking information, which will be shared with you via email once the items are shipped.
What should I do if one of my packages hasn’t arrived?
If one of your packages is delayed, please check the tracking information provided for that package. If you need further assistance, feel free to contact our support team via [email protected].
Will VAT taxes be charged?
We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the recipient.
The VAT charges may vary according to the country. We recommend contacting your local custom office for more information.
I never received my package, what should I do?
In case your order arrives later than expected, it’s important to note that the estimated delivery times provided include both the producing and shipping durations. While we strive to offer accurate estimates at the time of checkout, there are instances where certain orders may experience slight delays either during the production process or while in transit due to the carrier.
If the estimated delivery date for your order has elapsed and your order has not yet arrived, we recommend waiting for a few additional days to allow for any potential delays in transit.
For U.S. orders, if a package has not been successfully delivered and it has been more than 30 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 30 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders.
Should your order still not arrive after this grace period, please don’t hesitate to reach out to us for further assistance via [email protected].
For more information or specific queries that you cannot find the answer in this page, please get in touch with our support team via [email protected].
Can I return or refund my order?
Items can be returned or exchanged within 30 days of delivery and don’t have any sub-fees, except shipping costs when you send the return package.
What is the refund or return policy’s time frame?
Our policy was in effect for 30 days after the delivery process was completed. After 30 days, the order will be considered accepted by the customer, and no reimbursement will be made. Read the Refund & Return Policy for more information.
I haven’t received any packages from my order. What can I do?
If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at [email protected].
What payment methods and currency do you accept?
Our payment methods include:
- Credit, debit, and prepaid cards
- Paypal
You can click on the link below to get more information: https://teexmart.com/payment-methods/
Currently, the currency accepted in our store is USD. Remember to check the exchange rate before completing your purchase.
How to report content for intellectual property violations?
As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on this page.